Customer Success Manager • Mid-Level

Who you are

You have a proven track record in customer success or account management, ideally within a SaaS environment. Your experience has equipped you with the ability to build strong relationships with enterprise clients and ensure their success with the product. You are a proactive communicator who thrives in a collaborative environment, working closely with technical teams to address customer needs and challenges. You understand the importance of customer feedback and are skilled at translating that into actionable insights for product improvement.

You are passionate about technology and have a keen interest in AI and automation. Your ability to grasp complex technical concepts allows you to effectively communicate with both technical and non-technical stakeholders. You are results-driven and have a strong focus on customer satisfaction, always looking for ways to enhance the customer experience and drive product adoption.

What you'll do

As a Customer Success Manager at n8n, you will be responsible for managing a portfolio of enterprise accounts, ensuring that customers derive maximum value from our workflow orchestration platform. You will act as the primary point of contact for your clients, guiding them through onboarding and providing ongoing support to help them achieve their goals. You will collaborate with cross-functional teams, including sales, product, and engineering, to address customer inquiries and resolve issues promptly.

You will conduct regular check-ins with clients to assess their satisfaction and gather feedback, using this information to inform product development and improve service delivery. Your role will also involve identifying upsell opportunities and working closely with the sales team to drive growth within your accounts. You will be instrumental in developing customer success strategies that align with n8n's mission to empower users through innovative automation solutions.

What we offer

At n8n, we foster a culture of transparency and collaboration, where every team member is encouraged to contribute ideas and drive innovation. You will have access to an unlimited AI budget to explore and utilize the best tools to enhance your productivity. Our ambitious yet kind culture is reflected in our impressive eNPS score of 94, showcasing our commitment to employee satisfaction and well-being. Join us in shaping the future of AI orchestration and be part of a diverse team that values creativity and collaboration.