Customer Success Manager • Mid-Level

Who you are

You have a strong background in customer success management, ideally with experience in enterprise accounts. You understand the importance of building relationships and ensuring customer satisfaction, and you thrive in a collaborative environment where you can work closely with technical teams. Your communication skills are top-notch, allowing you to articulate complex concepts clearly to clients and internal stakeholders alike.

You are familiar with workflow automation and orchestration platforms, and you have a passion for helping customers achieve their goals through technology. You are proactive in identifying customer needs and providing solutions that drive value. Your ability to analyze customer feedback and translate it into actionable insights is a key strength.

What you'll do

As a Customer Success Manager at n8n, you will be responsible for managing a portfolio of enterprise accounts, ensuring that customers are successfully onboarded and are deriving maximum value from the platform. You will act as the primary point of contact for your clients, addressing their inquiries and concerns while fostering strong relationships.

You will collaborate with cross-functional teams, including product and engineering, to advocate for customer needs and influence product development. Your role will involve conducting regular check-ins with clients to assess their satisfaction and identify opportunities for upselling or additional support.

You will also be responsible for developing and delivering training sessions and resources to help customers effectively utilize the n8n platform. By understanding their workflows and challenges, you will provide tailored solutions that enhance their experience and drive adoption.

What we offer

At n8n, we offer a dynamic work environment where innovation and creativity are encouraged. You will have access to an unlimited AI budget to explore and utilize the best tools to boost your productivity. We pride ourselves on our transparent culture, where everyone is aware of company goals and progress. Our team is ambitious yet kind, and we maintain a high employee satisfaction score, reflecting our commitment to a positive workplace culture.