Technical Account Manager • Mid-Level

Who you are

You have a strong technical background and experience in customer support, ideally with a focus on onboarding and training clients. You understand the importance of data relationships and can effectively communicate complex concepts to diverse audiences. Your problem-solving skills are top-notch, and you thrive in collaborative environments where you can help others succeed. You are familiar with graph databases and have a passion for helping organizations uncover insights from their data. You are adaptable and can quickly learn new technologies, ensuring you stay ahead in a rapidly evolving field. We encourage you to apply even if your experience doesn't match every requirement.

What you'll do

In this role, you will be responsible for guiding customers through the onboarding process, ensuring they understand how to effectively use Neo4j's graph database technology. You will conduct training sessions and workshops, helping clients to integrate Neo4j into their existing systems. You will work closely with the sales and engineering teams to address customer needs and provide feedback on product improvements. Your role will involve troubleshooting issues and providing solutions to enhance customer satisfaction. You will also create documentation and resources to support ongoing customer education and engagement. Your contributions will directly impact the success of our clients and the overall growth of Neo4j.

What we offer

At Neo4j, you will be part of a dynamic team that is passionate about data and technology. We offer a competitive salary and benefits package, including opportunities for professional development and growth. You will have the chance to work with leading organizations and contribute to innovative projects that make a real difference. Our culture promotes collaboration and creativity, allowing you to thrive in your role while making a significant impact on our customers' success.