About Clever
Simplifying K-12 access to digital learning tools
Key Highlights
- Over 20 million users across K-12 education
- Partnerships with 50+ school districts nationwide
- Founded in 2012, headquartered in San Francisco
- Supports access to 100+ educational applications
Clever is a San Francisco-based company that streamlines K-12 education by providing a secure portal for over 20 million students and educators, enabling single sign-on access to more than 100 applications. Founded in 2012, Clever partners with school districts across the U.S. to enhance digital lea...
π Benefits
Clever offers competitive salaries, equity options, generous PTO, and a flexible remote work policy to support work-life balance....
π Culture
Clever fosters a mission-driven culture focused on improving education through technology, emphasizing collaboration and innovation among its team mem...
Technical Account Manager β’ Mid-Level
Clever β’ San Francisco - Remote
Overview
Clever is hiring a Technical Onboarding Specialist to guide school administrators in implementing their identity platform. You'll work closely with various teams to ensure seamless integration of technology in classrooms. This role requires strong technical skills and experience in educational technology.
Job Description
Who you are
You have a strong background in technical onboarding and customer support, ideally within the education technology sector. You understand the challenges that school administrators face when integrating new technologies and are passionate about helping them succeed. Your communication skills are top-notch, allowing you to effectively convey complex technical concepts to non-technical stakeholders. You thrive in collaborative environments, working closely with product and engineering teams to resolve issues and enhance user experience.
Desirable
Experience with identity management systems or multi-factor authentication is a plus. Familiarity with K12 education systems and their unique needs will help you excel in this role. You are adaptable and can quickly learn new technologies, ensuring you stay ahead in a rapidly evolving field.
What you'll do
As a Technical Onboarding Specialist, you will be the primary technical guide for school administrators as they implement Cleverβs essential offerings. You will bridge the gap between purchase and product value, ensuring that administrators successfully configure and launch tools like Identity Management and Classroom Multi-Factor Authentication. You will collaborate with internal teams, including Support, Product, and Engineering, to escalate and resolve technical hurdles, ensuring a smooth onboarding experience for schools. Your success will be measured by the satisfaction of school administrators and the effectiveness of the tools they implement.
What we offer
Clever offers a unique opportunity to impact the educational landscape by ensuring that students and educators have reliable access to digital learning tools. You will be part of a mission-driven company that values innovation and collaboration. The role is contract-based, providing flexibility while contributing to a meaningful cause. Join us in our mission to connect every student to a world of learning.
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