Consultor Sap S/4hana Utilities • Senior

Who you are

You have extensive experience as a Senior Consultant specializing in SAP S/4HANA Utilities, particularly in Customer Service (CS). Your background includes leading customer service processes and managing service requests effectively. You understand the importance of adhering to regulatory standards and best practices in SAP, ensuring that all operations align with the principles of Clean Core. You are skilled in designing functional processes that enhance customer interactions and streamline service management.

You possess a strong analytical mindset, allowing you to conduct fit-to-standard assessments and identify gaps in existing processes. Your ability to propose scalable solutions while minimizing customizations is a key asset. You thrive in collaborative environments, working closely with cross-functional teams to ensure seamless integration of customer service processes within the SAP framework. Your commitment to continuous learning and innovation drives you to stay updated with the latest trends and advancements in SAP technologies.

Desirable

Experience with omnichannel customer service strategies and a deep understanding of the customer journey from request initiation to resolution will set you apart. Familiarity with ANEEL regulations and the ability to implement them within SAP S/4HANA Utilities will be highly beneficial. You are also encouraged to bring any additional certifications or training related to SAP that can enhance your contributions to the team.

What you'll do

In this role, you will lead the functional design of customer service processes within SAP S/4HANA Utilities, ensuring that all aspects of service requests are managed efficiently. You will oversee the entire customer journey, from the initial request to the final resolution, ensuring that all interactions are smooth and compliant with regulatory standards. Your responsibilities will include conducting fit-to-standard evaluations, identifying gaps, and proposing effective solutions that respect the Clean Core principles.

You will collaborate with various stakeholders to structure service models that enhance customer satisfaction and operational efficiency. Your role will involve training and mentoring team members on best practices in SAP S/4HANA Utilities, fostering a culture of continuous improvement and innovation. You will also be responsible for monitoring service performance metrics and implementing strategies to optimize service delivery.

What we offer

At NEORIS, you will be part of a multicultural team that values diversity and innovation. We offer a dynamic work environment where you can grow professionally and personally. Our commitment to your development includes access to our Global Campus, providing continuous learning opportunities. Additionally, we offer competitive benefits, including support for childcare expenses and wellness programs to ensure a healthy work-life balance. Join us in shaping the future of digital transformation and making a significant impact in the utilities sector.