Technical Operations Engineer • Lead

Who you are

You have extensive experience in technical operations, particularly in multi-cloud environments, and have a proven track record of leading engineering teams. Your expertise in incident resolution and operational standards makes you a key technical reference within your organization. You are skilled in defining and maintaining technical standards and methodologies, ensuring that your team adheres to best practices in troubleshooting and operational workflows. Your leadership style emphasizes mentorship and guidance, fostering a culture of continuous improvement and technical excellence.

You are adept at managing complex incidents and have a strong background in analyzing failures in distributed systems. Your ability to coordinate advanced fault analysis and provide technical oversight during critical incidents sets you apart as a leader in your field. You thrive in a multicultural environment and are passionate about driving innovation and high-impact solutions for clients. You understand the importance of aligning global services with industry best practices and are committed to delivering exceptional technical support.

What you'll do

In this role, you will lead the technical operations team, providing mentorship and guidance to engineers in diagnostics and best practices. You will define and maintain operational templates and methodologies, ensuring that your team is equipped to handle complex incidents effectively. Your responsibilities will include supervising the technical quality of investigations and proposals for resolution, acting as the primary technical point of contact during critical incidents. You will coordinate advanced fault analysis in distributed systems, ensuring that your team is prepared to tackle challenges head-on.

You will also be responsible for designing and implementing automation strategies that enhance operational efficiency and consistency. Your leadership will drive the continuous improvement of technical services, aligning them with the best practices in the industry. You will work closely with cross-functional teams to ensure that operational standards are met and that the team is well-prepared to respond to any technical challenges that arise. Your role will be pivotal in shaping the future of technical operations at NEORIS, contributing to the company's mission of helping clients navigate their digital transformation journeys.

What we offer

At NEORIS, you will be part of a dynamic and multicultural team that values innovation and continuous learning. We offer a personalized career development plan and ongoing training opportunities, including certifications and language courses. You will have the chance to participate in stable projects with a strong technical component, enjoying flexible working hours and a focus on work-life balance. Our benefits are tailored to meet your needs, ensuring that you have the support necessary to thrive in your role.