Technical Support • Entry-Level

Who you are

You are a proactive individual with a keen interest in technology and user experience. You have a knack for problem-solving and enjoy helping others navigate technical challenges. Your ability to analyze user interactions and identify trends makes you an asset in improving technology experiences. You are comfortable working in a fast-paced environment and are eager to learn from each user interaction to enhance your understanding of technology support.

You thrive on collaboration and enjoy working with cross-functional teams to address user issues. Your communication skills allow you to effectively convey technical information to non-technical users, ensuring they feel supported and understood. You are detail-oriented, documenting interactions meticulously to contribute to a positive knowledge base experience.

What you'll do

As a Technology Experience Specialist at Netflix, you will serve as the primary point of contact for users seeking technical assistance. Your responsibilities will include investigating user experiences with technology, documenting interactions, and categorizing issues to identify patterns and trends. You will prioritize managing technical issues, triaging and researching bugs, and participating in incident management workflows. Your role will involve escalating issues to appropriate partner groups and developing robust documentation to create a positive knowledge base experience.

You will play a critical role in examining user friction and gathering relevant information to improve the overall technology experience. By recognizing and connecting patterns in user experiences across various technologies, you will compose bug reports and collaborate with partner teams to resolve recurring issues permanently. Your insights will help shape the technology support strategy at Netflix, ensuring that employees have a seamless experience with the tools they use.

What we offer

At Netflix, you will be part of a diverse and inclusive team that values collaboration and innovation. We offer a dynamic work environment where you can grow your skills and contribute to meaningful projects. You will have the opportunity to work with cutting-edge technology and be part of a company that is redefining entertainment services globally. We encourage you to apply even if your experience doesn't match every requirement, as we believe diverse teams build stronger products.