Technical Support • Mid-Level

Who you are

You have a strong technical background and experience in providing support to users, understanding their needs and challenges when interacting with technology. You excel at investigating issues, documenting findings, and identifying trends to enhance user experience. Your analytical skills allow you to recognize patterns in user behavior and connect them to technology solutions. You are proactive in managing technical issues and have a knack for developing robust documentation that contributes to a positive knowledge base experience.

You are a team player who values diversity and inclusion, recognizing that a variety of perspectives leads to stronger solutions. You are committed to continuous learning and improvement, both for yourself and for the technology experience of users. You thrive in environments where you can collaborate with others to solve complex problems and enhance the overall technology landscape.

What you'll do

As a Technology Experience Specialist at Netflix, you will serve as the primary point of contact for users seeking technical assistance. Your responsibilities will include investigating user experiences with technology, documenting interactions, and categorizing them to identify trends and contact reasoning. You will prioritize managing technical issues, triage and research bugs, and participate in incident and outage management workflows. You will escalate issues to appropriate partner groups and contribute to the development of a robust documentation system that enhances the knowledge base experience.

You will work closely with partner teams to improve the overall technology experience, ensuring that recurring issues are permanently resolved. Your role will involve recognizing and connecting patterns in user experiences across various technologies, composing bug reports when necessary, and recommending or implementing solutions that enhance user engagement with technology. You will play a critical role in supporting Netflix staff and their interaction with technology, ultimately contributing to a seamless and enjoyable user experience.

What we offer

At Netflix, you will be part of a dynamic team that values innovation and creativity. We offer a collaborative work environment where your contributions will directly impact the technology experience of our users. You will have opportunities for professional growth and development, as well as the chance to work with cutting-edge technologies in the entertainment industry. We are committed to fostering a culture of diversity and inclusion, ensuring that all voices are heard and valued in our decision-making processes.