
About Netomi
Empowering customer service through AI automation
Key Highlights
- Raised $44.9 million in Series A funding
- Headquartered in San Mateo, CA
- 201-500 employees dedicated to AI-driven solutions
- Market leader in AI-first customer experience
Netomi is a leading provider of customer service automation solutions, leveraging AI to enhance customer interactions across email, chat, and mobile platforms. Headquartered in San Mateo, CA, Netomi has raised $44.9 million in Series A funding and serves a diverse range of clients looking to improve...
π Benefits
Netomi offers equity opportunities, a 401K plan, and comprehensive health insurance. Employees enjoy flexible work environments, work-from-home option...
π Culture
Netomi fosters a culture focused on leveraging AI to redefine customer service, emphasizing the importance of emotional and empathetic interactions. T...
Skills & Technologies
Overview
Netomi is hiring a Senior UX Designer to shape the design direction for AI-centric features. You'll conduct user research and create prototypes for a world-class product. This role requires experience in user experience design.
Job Description
Who you are
You have a strong background in user experience design, with a focus on creating intuitive and engaging interfaces. Your experience includes conducting user research, interviews, and surveys to gather insights that inform your design decisions. You excel at translating complex concepts into clear sitemaps, wireframes, and prototypes that guide engineering teams in building effective products.
You are proficient in design tools such as Figma, enabling you to create high-fidelity mockups and interactive prototypes. Your collaborative spirit allows you to work closely with product managers, engineers, and customer success teams to ensure that the user experience is seamless and meets customer needs. You are passionate about leveraging AI technology to enhance user interactions and drive customer satisfaction.
What you'll do
In this role, you will be responsible for shaping the design direction of cutting-edge AI-centric features at Netomi. You will conduct user research to understand user needs and pain points, translating these insights into actionable design solutions. Your work will involve creating sitemaps, wireframes, and prototypes that will be utilized by the engineering team to develop a world-class product.
You will collaborate closely with cross-functional teams, including product, engineering, and customer success, to build a leading-edge experience for our customers. Your iterative design process will ensure that the platform evolves based on user feedback and testing. You will also participate in design reviews and contribute to the overall design strategy of the company, helping to establish best practices in user experience design.
What we offer
At Netomi, you will be part of a dynamic team that is at the forefront of the AI revolution in customer experience. We offer a collaborative work environment where your contributions will have a direct impact on the product and the companyβs success. You will have opportunities for professional growth and development as we continue to innovate and expand our platform. Join us in transforming how the worldβs largest global brands do business through agentic automation.
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