About Nextiva
Empowering businesses with seamless communication solutions
Key Highlights
- Serves over 100,000 businesses across the U.S.
- Headquartered in Scottsdale, Arizona
- Recognized as #1 Rated Business Phone Software by U.S. News
- Offers VoIP, video, and conferencing services
Nextiva, headquartered in Scottsdale, Arizona, is a leading provider of VoIP business communication solutions, serving over 100,000 businesses across the U.S. Their platform includes voice, video, and conferencing services accessible on iOS, Android, and desktop. With a strong focus on customer sati...
🎁 Benefits
Nextiva offers competitive salaries, equity options, generous PTO, and a flexible remote work policy to support work-life balance....
🌟 Culture
Nextiva fosters a customer-centric culture that emphasizes innovation and teamwork, encouraging employees to contribute ideas that enhance the user ex...
Skills & Technologies
Overview
Nextiva is hiring a Customer Success Engineer to help deploy AI solutions and design conversational experiences for customers. You'll work closely with product and engineering teams to ensure successful delivery of AI-driven products. This role requires 1-2 years of experience.
Job Description
Who you are
You have 1-2 years of experience in a customer-facing technical role, ideally in AI implementation or customer success. You possess a strong understanding of AI technologies and their application in enhancing customer experiences. Your attention to detail and passion for technology enable you to design high-quality conversational experiences that meet customer needs.
You are a collaborative team player who enjoys working closely with product, engineering, and customer success teams. Your ability to translate business needs into scalable AI workflows and optimized conversational agents is a key strength. You thrive in a hybrid work environment and are comfortable with occasional in-office or overseas travel as required.
What you'll do
In this role, you will be responsible for deploying AI solutions for customers and managing end-to-end agent implementations. You will design and optimize conversational experiences that enhance customer interactions. Collaborating with cross-functional teams, you will ensure that AI-driven products are delivered successfully and meet customer expectations.
You will engage with customers to understand their needs and provide technical support throughout the implementation process. Your role will involve prompt engineering and workflow design to create seamless customer experiences. You will also contribute to the continuous improvement of AI solutions based on customer feedback and performance metrics.
What we offer
Nextiva offers a dynamic work environment where you can grow your skills and make a meaningful impact on customer experiences. You will have the opportunity to collaborate with talented professionals and contribute to innovative AI solutions. We encourage you to apply even if your experience doesn't match every requirement, as we value diverse perspectives and backgrounds.
Join us in redefining the future of customer experiences and be part of a company that is committed to delivering amazing service to businesses worldwide.
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