Data Engineer • Mid-Level

Who you are

You have a strong background in data engineering and are comfortable working in customer-facing roles. Your experience includes implementing and optimizing AI-driven applications, and you have a knack for understanding client needs and delivering tailored solutions. You thrive in collaborative environments and are eager to engage with clients to provide consultative support. You are detail-oriented and have a passion for technology that enhances customer experiences.

You are familiar with the latest trends in AI and customer experience technologies, particularly in the context of enterprise contact centers. Your ability to analyze data and derive actionable insights is a key strength, and you are committed to continuous learning and professional development. You understand the importance of quality assurance and are dedicated to delivering high-quality implementations.

What you'll do

In this role, you will become a subject matter expert in the MPower Proactive AI Agents solution, focusing on data models and reporting structures. You will work closely with both EU and US teams to implement and support solutions for new and existing clients. Your responsibilities will include configuring and optimizing AI-driven applications, such as chatbots and knowledge assistants, ensuring they meet the specific needs of enterprise contact centers. You will also engage in quality assurance processes to maintain high standards in service delivery.

As part of a rapidly growing professional services team, you will play a crucial role in expanding NICE's presence in the APAC region. You will lead the implementation and support efforts for local clients, ensuring they receive the best possible service. Your role will involve analyzing client requirements, providing consultative support, and delivering cutting-edge solutions that enhance customer experiences. You will collaborate with cross-functional teams to ensure successful project outcomes and contribute to the overall success of the organization.

What we offer

NICE offers a dynamic work environment where you can grow your career and make a significant impact. You will have the opportunity to work with innovative technologies and be part of a team that is dedicated to excellence. We encourage you to apply even if your experience doesn't match every requirement, as we value diverse perspectives and backgrounds. Join us in shaping the future of customer experience solutions.