Customer Success • Lead

Who you are

You have extensive experience in customer success and account management, ideally in a technology-driven environment. Your leadership skills are complemented by a strong ability to build and mentor teams, ensuring that they deliver exceptional service to clients. You understand the importance of customer retention and are adept at developing strategies that foster long-term relationships. You thrive in a collaborative environment, working closely with various teams to achieve customer outcomes and drive product penetration.

You are a strategic thinker who can analyze customer needs and propose enhancements to services and products. Your communication skills are top-notch, allowing you to effectively engage with clients and internal stakeholders alike. You are passionate about leveraging technology to improve customer interactions and outcomes, and you have a proven track record of achieving retention targets.

What you'll do

As the Director of Customer Success, you will be responsible for leading a hybrid team of Professional Services Managers and Individual Contributors. You will oversee the delivery of world-class account management to NICE’s clients, ensuring that their needs are met and exceeded. Your role will involve developing and executing retention strategies that align with company goals, as well as collaborating with the Sales division to enhance product penetration within existing accounts.

You will work closely with the Professional Services team to build strong relationships with both new and existing customers. This includes being attentive to their immediate needs and leveraging company resources to address how clients can better interact with their customers using NICE technology products. You will also partner with regional leaders to effectively manage a global team, ensuring that customer outcomes are prioritized across all customer-facing teams.

What we offer

At NICE, you will be part of a dynamic and ambitious team that is committed to challenging limits and setting high standards. We offer a competitive salary and benefits package, along with opportunities for professional growth and development. You will have the chance to make a significant impact on our customer success initiatives and contribute to the overall success of the company. Join us in our mission to deliver exceptional service and technology solutions to our clients.