Technical Support • Senior

Who you are

You have over 5 years of experience in technical support, particularly in enterprise voice recording systems. Your deep expertise in compliance and trading environments allows you to navigate complex technical challenges with ease. You possess a solid understanding of fraud detection and compliance frameworks, which enhances your ability to provide exceptional support. Your background in database management and SQL scripting equips you with the skills necessary to troubleshoot and resolve intricate issues effectively. You thrive in collaborative environments, working seamlessly with global teams to drive customer success. Your technical proficiency extends to various platforms, including Teams, Zoom, Avaya, and Cisco, making you a versatile asset in any technical support scenario.

Desirable

Experience with NICE NTR/NTR-X recording platforms is a plus, as is familiarity with high-availability recording systems. You are comfortable working in fast-paced environments and can adapt to evolving customer needs. Your ability to deliver fast, accurate, and proactive resolutions ensures customer confidence and satisfaction. You are a game changer who is ambitious and ready to take on challenges that push your limits.

What you'll do

In this role, you will enhance customer experience by delivering fast and accurate resolutions for complex NICE NTR/NTR-X issues. Your technical expertise will be crucial in driving technical excellence across various platforms, ensuring that customer systems are functioning optimally. You will collaborate with global teams to troubleshoot and resolve issues, leveraging your knowledge of SQL and systems troubleshooting. Your role will involve working closely with customers to understand their needs and provide tailored solutions that enhance their experience with NICE products. You will also be responsible for documenting technical processes and solutions, contributing to the knowledge base for future reference. Your proactive approach will help identify potential issues before they escalate, ensuring high availability of recording systems integrated with Teams, Zoom, Avaya, Cisco, and IPC.

What we offer

At NICE, we offer a dynamic work environment where you can challenge your limits and grow your career. You will be part of a team that values ambition and technical excellence, providing you with opportunities to develop your skills further. We encourage you to apply even if your experience doesn't match every requirement, as we believe in fostering a diverse and inclusive workplace. Our commitment to employee growth means you will have access to training and development resources to help you succeed in your role. Join us and be part of a company that is dedicated to making a significant impact in the industry.