Customer Support • Lead

Who you are

You have a strong background in content creation and management, with experience in writing clear and engaging articles that help users navigate complex information. Your ability to analyze data and make informed decisions about content organization sets you apart. You thrive in collaborative environments, working closely with design, engineering, marketing, and product teams to ensure that the Help Center meets user needs effectively. You understand the importance of user experience and are passionate about creating resources that empower users to solve problems independently.

What you'll do

As the Help Center Lead, you will take ownership of Notion's Help Center, shaping the knowledge ecosystem that millions rely on. Your primary responsibility will be to write and maintain high-quality articles that set the standard for clarity and accuracy. You will make data-informed decisions about the information architecture, ensuring that users can easily find the help they need based on their journey. Collaborating with cross-functional teams, you will iterate on content and information hierarchy, continuously improving the user experience. This role is high-impact, requiring a blend of craft and systems thinking to build a self-serve knowledge experience that delights users.

What we offer

Notion fosters a culture of in-person collaboration, requiring team members to work from the office on designated Anchor Days. You will be part of a dynamic team that values creativity and innovation, with opportunities to influence the direction of the Help Center. The estimated base salary for this role ranges from $160,000 to $185,000, reflecting the importance of this position within the organization. Join Notion and contribute to a product that millions love and rely on every day.