About Nylas
APIs that automate your productivity workflows
Key Highlights
- 200,000+ developers leveraging Nylas APIs
- 12 billion+ API requests processed daily
- $173 million raised in Series B funding
- Headquartered in Tenderloin, San Francisco, CA
Nylas, headquartered in Tenderloin, San Francisco, CA, provides productivity APIs that enable over 200,000 developers to integrate powerful communication features into their applications. With a focus on automation and efficiency, Nylas processes over 12 billion API requests daily and has raised $17...
🎁 Benefits
Nylas offers a comprehensive benefits package including unlimited paid time off, 12 weeks of paid parental leave, a wellness stipend, and an annual le...
🌟 Culture
Nylas fosters a culture centered around productivity and innovation, emphasizing a developer-first approach. The company is committed to scaling its i...
Overview
Nylas is hiring a Customer Success Manager to drive customer value and maximize retention. You'll work closely with high-value customers to ensure their ongoing success with Nylas’s platform. This role requires strong relationship management skills and a proactive approach to customer engagement.
Job Description
Who you are
You have a proven track record in customer success or account management, ideally within a tech-focused environment. Your ability to build strong relationships with clients is complemented by your consultative approach, ensuring that customers realize the full potential of the products they use. You thrive in collaborative settings and are results-oriented, always looking for ways to enhance customer satisfaction and retention.
You possess excellent communication skills, allowing you to articulate complex technical concepts in a way that resonates with diverse stakeholders. Your proactive nature means you are always on the lookout for opportunities to upsell and renew contracts, ensuring that both the customer and the company benefit from a strong partnership.
What you'll do
As a Customer Success Manager at Nylas, you will be responsible for driving customer value and maximizing retention rates. You will work closely with high-value customers, ensuring they are satisfied with the Nylas platform and helping them to leverage its features effectively. Your role will involve taking ownership of renewals and strategic upsells, combining relationship management with commercial accountability.
You will collaborate with various teams within Nylas to ensure that customer feedback is integrated into product development and service improvements. By understanding customer needs and challenges, you will help to shape the direction of our offerings, ensuring they meet market demands and enhance user experience.
Your success will be measured by the renewal rates of your accounts and the growth of customer relationships. You will play a critical role in the financial health of Nylas, contributing to the long-term success of the company by ensuring that our customers are not only satisfied but also advocates for our platform.
What we offer
At Nylas, we believe in empowering our employees to make a significant impact. You will have the opportunity to work in a dynamic environment where your contributions are valued. We offer competitive compensation and benefits, along with a culture that encourages professional growth and development. Join us in shaping the future of digital communication tools and making a difference for developers around the world.
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