About Sift
Trust the internet with Sift's fraud prevention
Key Highlights
- Analyzes over 70B transactions monthly
- Serves tens of thousands of websites and apps
- Trusted by clients like Twitter, McDonald's, and DoorDash
- $156.8M raised in Series D funding
Sift is a leader in fraud prevention, helping businesses build trust online by verifying customer identities and payment methods. Trusted by major clients like Twitter, McDonald's, and DoorDash, Sift analyzes over 70 billion account sign-ups and purchases monthly. Headquartered in San Francisco's Fi...
π Benefits
Sift offers a competitive total compensation package, including a 401k plan, comprehensive medical, dental, and vision coverage. Employees enjoy flexi...
π Culture
Sift fosters a culture focused on trust and security in the digital landscape. With a commitment to innovation, the company encourages a proactive app...
Overview
Sift is hiring a Customer Success Manager to drive the adoption of their Digital Trust & Safety solutions. You'll work closely with customers to identify and address business and technical challenges. This role requires strong relationship-building skills and experience with SaaS products.
Job Description
Who you are
You have a strong background in customer success management, ideally with experience in SaaS-based products. Your ability to build trusted relationships with clients is complemented by your technical acumen, allowing you to address both business and technical challenges effectively. You thrive in collaborative environments, working seamlessly with both technical and non-technical teams to drive customer satisfaction and success.
You are an ambitious self-starter who is comfortable navigating complex product landscapes. Your experience has equipped you with the skills to advocate for customer needs internally, ensuring that their voices are heard and their challenges are addressed. You possess a bias for action and a demonstrated ability to learn continuously, making decisions with minimal supervision.
Desirable
Experience working with APIs and understanding technical concepts is a plus. Familiarity with digital trust and safety solutions will help you connect with customers more effectively. You are eager to grow in your role and contribute to the overall success of the team and the company.
What you'll do
As a Customer Success Manager at Sift, your primary goal is to drive the adoption of our Digital Trust & Safety solutions among customers. You will work closely with clients to identify their business needs and technical challenges, providing tailored solutions that unlock value. Your role involves acting as a trusted advisor, guiding customers through the implementation and optimization of our products.
You will leverage your product knowledge and industry expertise to cultivate long-term relationships with customers, ensuring their success and satisfaction. By understanding their unique challenges, you will advocate for their needs within the organization, helping to shape product development and enhancements.
Your responsibilities will include conducting regular check-ins with customers, analyzing their usage data, and providing insights that drive ROI. You will collaborate with cross-functional teams to address customer feedback and improve the overall customer experience. Additionally, you will participate in onboarding new clients, ensuring they have the resources and support needed to succeed from day one.
What we offer
At Sift, we value our employees and offer a supportive work environment that encourages growth and development. You will have the opportunity to work with a talented team of professionals who are passionate about making a difference in the digital trust and safety space. We provide competitive compensation and benefits, along with opportunities for professional development and advancement within the company.
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