Customer Success Manager • Lead

Who you are

You have a proven track record in customer success management, particularly within the public sector, and possess strong leadership skills that enable you to mentor and guide a team effectively. Your experience includes developing strategies that drive customer retention and expansion, ensuring that clients achieve their goals through the use of technology. You thrive in collaborative environments and are adept at building relationships with stakeholders at all levels.

You understand the unique challenges faced by state, local, and educational institutions and are passionate about leveraging technology to enhance public service. Your ability to communicate complex ideas clearly and effectively allows you to bridge the gap between technology and public sector needs. You are a lifelong learner, always seeking to improve your skills and knowledge in customer success and technology.

What you'll do

As the Regional Manager for Customer Success, you will lead and scale Okta’s SLED team, focusing on building a high-performing unit that aligns with the company's core values. You will be responsible for managing a portfolio of large enterprise accounts, developing tailored strategies that drive retention and expansion while ensuring that public sector partners achieve secure and seamless identity solutions for their constituents. You will provide consistent guidance and mentorship to your team, fostering a collaborative and customer-focused culture.

You will also define and execute strategies that address the specific needs of the public sector, helping clients navigate their digital transformation journeys. Your role will involve collaborating with various internal teams to ensure that customer feedback is integrated into product development and service delivery. You will track key performance metrics to assess the effectiveness of your strategies and make data-driven decisions to enhance customer satisfaction and success.

What we offer

At Okta, we offer a dynamic work environment where diverse perspectives are valued. You will have the opportunity to work with cutting-edge technology and contribute to meaningful projects that impact public service. We provide competitive compensation and benefits, along with opportunities for professional growth and development. Join us in building a world where identity belongs to everyone.