Customer Success Manager • Lead

Who you are

You have over 10 years of experience in Customer Success, Account Management, or Client Services, particularly in complex technical environments. Your background includes at least 3 years in a managerial or team lead role, where you've successfully supported large enterprises. You are passionate about hiring, developing, and managing a team of individual contributors, ensuring their success is your top priority. Previous hands-on experience with MongoDB or other database technologies is highly preferred, as is a proven track record in crafting initiatives that enhance customer retention and happiness.

You thrive in a people-oriented environment and have a strong ability to coach and mentor team members. Your leadership style is focused on developing skills and fostering career growth within your team. You understand the importance of customer adoption and are skilled at identifying expansion opportunities within existing accounts. Your experience has equipped you with the ability to navigate complex customer journeys and drive impactful results.

Desirable

Experience in a hybrid working model is a plus, as is familiarity with technical account management or enterprise architecture. You are adept at creating and executing strategies that align with customer success goals and have a keen understanding of how to measure and improve customer satisfaction.

What you'll do

In this role, you will lead the Customer Success program at MongoDB in Seoul, playing a key role in its growth and success. You will be responsible for recruiting and developing a high-performing Customer Success team, focusing on both high-touch and tech-touch approaches. Your initiatives will aim to increase customer retention and happiness, while also promoting the adoption of MongoDB's solutions among clients. You will work closely with customers to understand their needs and ensure they receive the support necessary to succeed.

You will craft and execute strategies that not only enhance customer satisfaction but also identify opportunities for expansion within existing accounts. Your leadership will guide the team in developing skills that positively impact customer experiences and outcomes. You will also be involved in mentoring team members, helping them grow their careers while ensuring they contribute effectively to the company's objectives.

What we offer

MongoDB offers a dynamic work environment where you can make a significant impact on customer success. You will have the opportunity to work with a talented team and contribute to the development of a program that is in one of its most exciting phases. We encourage you to apply even if your experience doesn't match every requirement, as we value diverse backgrounds and perspectives. Join us in shaping the future of customer success at MongoDB.