Software Engineering • Senior

Who you are

You have a strong background in software engineering with a focus on customer-centric solutions — your experience includes troubleshooting and debugging complex technical issues, ensuring customer success through effective communication and collaboration. You thrive in cross-functional environments, acting as a quarterback and advocate for customers while working closely with engineering and support teams. Your ability to develop internal troubleshooting tools showcases your proactive approach to problem-solving and enhancing customer experiences.

You are a lifelong learner who embraces diverse perspectives and experiences — you understand that not every requirement needs to be met, and you are eager to grow and adapt in a dynamic environment. Your technical expertise, combined with your commitment to customer satisfaction, makes you a valuable asset to any team.

Desirable

Experience with identity management solutions or similar technologies is a plus — familiarity with the Okta platform or Auth0 platform will help you hit the ground running. You have a knack for understanding customer needs and translating them into actionable engineering solutions, ensuring that the products you work on align with user expectations and business goals.

What you'll do

As a Staff Customer Centric Engineer at Okta, you will take ownership of critical technical incidents, driving cross-functional responses to ensure timely resolutions. Your role involves acting as a liaison between customers and internal teams, advocating for customer needs while collaborating with R&D to address complex issues. You will be responsible for troubleshooting escalated customer issues, leveraging your technical skills to propose effective fixes and enhancements.

You will champion the development of internal tools that streamline troubleshooting processes across various teams — your contributions will help improve efficiency and effectiveness in addressing customer concerns. By earning the trust of both customers and internal stakeholders, you will play a key role in fostering a culture of customer success within the engineering team.

Your work will directly impact the customer experience, ensuring that Okta's products meet the highest standards of reliability and performance. You will collaborate with other engineers to identify opportunities for improvement and innovation, contributing to the overall success of the organization.

What we offer

At Okta, you will be part of a mission-driven company that values diversity and inclusion — we celebrate unique perspectives and experiences, fostering an environment where everyone can thrive. You will have the opportunity to work with cutting-edge technologies and contribute to solutions that empower users to safely access any technology, anywhere.

We offer competitive compensation and benefits, along with opportunities for professional growth and development. Join us in building a world where identity belongs to everyone, and make a meaningful impact on the future of security and access management.