About Fiddler AI
Building trust in AI through transparency
Key Highlights
- Raised $66.8 million in Series B funding
- Headquartered in Palo Alto, CA
- Serves major clients like Etsy and leading banks
- Focus on explainable AI to enhance decision-making transparency
Fiddler AI, headquartered in Palo Alto, CA, is revolutionizing the field of AI observability with its explainable AI platform. The company has raised $66.8 million in Series B funding and serves major clients in the banking sector and online retail, including Etsy. With a focus on transparency in AI...
🎁 Benefits
Fiddler AI offers a comprehensive benefits package including equity, 15 PTO days, 10 sick days, and 12 holidays plus 3 company recharge days. Employee...
🌟 Culture
Fiddler AI fosters a culture centered around transparency and accountability in AI. The company's commitment to explainable AI not only drives innovat...
Customer Success Forward Deployed Engineer • Mid-Level
Overview
Fiddler AI is seeking a Customer Success Forward Deployed Engineer to ensure operational transparency and security in AI applications. You'll work closely with engineering teams to deploy trustworthy AI solutions. This role requires a strong understanding of AI and customer success practices.
Job Description
Who you are
You have a strong background in customer success and a passion for AI technologies — you understand the implications of AI on human lives and are motivated to help organizations build trust in their AI applications. You possess excellent communication skills and can effectively collaborate with engineering and business teams to ensure successful deployment of AI solutions. You are empathetic and can navigate complex discussions with stakeholders to drive better outcomes. You are proactive in identifying potential issues and are committed to providing exceptional support to clients.
What you'll do
In this role, you will partner with AI-first organizations to help them implement responsible AI practices — you will work closely with engineering teams to monitor and evaluate AI applications, ensuring they operate transparently and securely. You will be responsible for understanding client needs and translating them into actionable insights for the engineering team. You will also conduct training sessions for clients to help them utilize Fiddler AI's platform effectively. Your role will involve regular communication with clients to gather feedback and identify areas for improvement in AI solutions. You will play a key role in building long-term relationships with clients, ensuring they feel supported and confident in their use of AI technologies.
What we offer
Joining Fiddler AI means being part of a mission-driven team that is dedicated to building trust in AI — you will have the opportunity to make a significant impact in the AI landscape. We offer a collaborative work environment where your contributions are valued, and you can grow your skills in a rapidly evolving field. As an early-stage startup, you will have the chance to shape the future of our customer success practices and help define our approach to client engagement. We encourage you to apply even if your experience doesn't match every requirement, as we value diverse perspectives and backgrounds.
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