Customer Support • Senior

Who you are

You are a seasoned customer support professional with experience in handling inquiries and issues from diverse customers. Your fluency in Russian allows you to communicate effectively with a wide range of clients, ensuring their needs are met promptly and professionally. You thrive in a fast-paced environment and are adept at using various communication channels, including email, chat, and voice. You understand the importance of maintaining a strong knowledge of company products to provide accurate information and support.

You possess excellent problem-solving skills and can think on your feet, addressing customer concerns with empathy and efficiency. Your collaborative spirit enables you to work closely with internal teams, such as product managers and marketing, to relay customer feedback and improve service delivery. You are committed to upholding the company's values and contributing to a positive customer experience.

Desirable

Experience in the cryptocurrency or fintech industry is a plus, as it will enhance your ability to assist customers with specific inquiries related to crypto trading and decentralized applications. Familiarity with customer support tools and platforms will also be beneficial in streamlining your workflow and improving response times.

What you'll do

In this role, you will interact with customers from around the world, addressing their inquiries and problems in real-time. Your responsibilities will include providing quick responses through live chat and maintaining a professional demeanor in all communications. You will follow up on help requests via email, ensuring that all customer concerns are resolved satisfactorily.

You will collaborate with various stakeholders, including product managers and the marketing team, to address complaints and feedback related to the company's websites, products, and services. Your strong understanding of company offerings will enable you to communicate effectively and provide valuable insights to improve customer satisfaction.

You will also be responsible for maintaining accurate records of customer interactions and feedback, which will help the company identify trends and areas for improvement. Your role will be crucial in fostering a friendly and supportive environment for customers, ensuring they feel valued and heard.

What we offer

At OKX, we pride ourselves on creating a diverse and rewarding work environment. You will have the opportunity to work with a team of dedicated professionals who share a passion for reshaping the future of finance through cryptocurrency. We offer competitive compensation and benefits, along with opportunities for professional growth and development.

You will be part of a company that values integrity and collaboration, where your contributions will directly impact the customer experience. We encourage you to apply even if your experience doesn't match every requirement, as we believe in the potential of every individual to grow and succeed within our organization.