Customer Support • Senior

Who you are

You are a seasoned customer support professional with a strong background in handling inquiries and issues from diverse customers. Your fluency in Turkish allows you to communicate effectively with clients in their preferred language, ensuring a high level of customer satisfaction. You possess excellent problem-solving skills and can collaborate seamlessly with internal and external stakeholders to address complaints and feedback related to products and services. You have a strong understanding of the company's offerings, enabling you to provide accurate information and support to customers. Your ability to establish and nurture relationships with partners and stakeholders is a key strength, allowing you to escalate unresolved issues efficiently when necessary.

What you'll do

In this role, you will be responsible for managing customer inquiries through various channels, including email, chat, and voice. You will collaborate with product managers and the marketing team to address customer complaints and feedback, ensuring that all issues are resolved promptly. Your strong understanding of company products will enable you to communicate effectively with customers, providing them with the information they need. You will also be tasked with maintaining relationships with company partners and external stakeholders, ensuring that their needs are met. When faced with complex issues that cannot be resolved at your level, you will escalate these to Level 2/Supervisors as directed by operations management. Your role is crucial in maintaining the company's reputation for excellent customer service and support.

What we offer

At OKX, you will be part of a dynamic team that is reshaping the future of crypto. We offer a friendly and diverse work environment where your contributions are valued. You will have the opportunity to work with cutting-edge technology in the crypto space and be part of a company that is trusted by large institutions. We believe in fostering a culture of collaboration and support, where every team member can thrive and grow in their career. Join us in our mission to provide individuals with access to crypto trading and decentralized applications, and help us make a difference in the world of finance.