Customer Support • Senior

Who you are

You have experience in customer service, particularly in a fast-paced environment where you have handled inquiries and issues from diverse customers. Your communication skills are top-notch, allowing you to interact effectively with clients in multiple languages, including Polish. You understand the importance of providing professional and courteous service, ensuring that customer needs are met promptly and efficiently.

You are a team player who enjoys collaborating with internal and external stakeholders, such as product managers and marketing teams, to address customer feedback and complaints. Your ability to maintain a strong understanding of company products enables you to communicate effectively and resolve issues efficiently. You thrive in a dynamic environment and are committed to upholding the company's values of integrity and service.

Desirable

Experience in the cryptocurrency or financial services industry is a plus, as it will help you understand the unique challenges and needs of our customers. Familiarity with customer support tools and platforms will enhance your ability to provide exceptional service.

What you'll do

In this role, you will interact with customers to address their inquiries and problems in real-time, utilizing various communication channels such as live chat, email, and voice. You will be responsible for providing quick responses and maintaining a high standard of customer service. Following up on help requests will be a key part of your daily tasks, ensuring that all customer issues are resolved satisfactorily.

You will collaborate with internal teams to relay customer feedback and complaints related to our products and services. This collaboration will help improve our offerings and enhance the overall customer experience. Your role will also involve maintaining a strong understanding of our products, enabling you to communicate effectively with customers and provide accurate information.

What we offer

At OKX, we foster a friendly, rewarding, and diverse environment for every team member. You will be part of a company that is reshaping the future of finance through cryptocurrency. We value our employees and encourage personal and professional growth. Join us to be part of a team that is committed to making a difference in the world of crypto.