About OKX
The all-in-one cryptocurrency trading platform
Key Highlights
- Over 50 million active accounts in 180+ countries
- Comprehensive services including trading, NFTs, and DeFi
- Headquartered in Mahe, Seychelles with 1001+ employees
- Market recovery fund launched to support crypto firms
OKX is a leading cryptocurrency exchange headquartered in Mahe, Seychelles, serving over 50 million active users across 180 countries. The platform offers a comprehensive suite of services, including crypto trading, NFT marketplaces, and decentralized finance (DeFi) products. With a commitment to se...
đ Benefits
OKX provides a comprehensive insurance package covering medical, dental, vision, disability, and life insurance. Employees enjoy paid parental leave, ...
đ Culture
OKX fosters a culture focused on accessibility in cryptocurrency trading, aiming to demystify the crypto space for users of all levels. The company va...
Overview
OKX is hiring a Senior Agent for Customer Service to handle inquiries and issues from global customers. You'll provide support through various channels and collaborate with internal teams. This role requires fluency in German and strong customer service skills.
Job Description
Who you are
You are a seasoned customer service professional with experience in handling inquiries and issues from diverse customers. Your fluency in German allows you to communicate effectively with a wide range of clients, ensuring their needs are met promptly and professionally. You understand the importance of providing courteous and efficient service, and you thrive in environments where you can make a positive impact on customer satisfaction.
You possess strong communication skills, both written and verbal, which enable you to interact with customers through live chat, email, and voice. You are adept at collaborating with internal teams, such as product managers and marketing, to address customer feedback and improve service delivery. Your ability to maintain a strong understanding of company products ensures that you can provide accurate information and support to customers.
What you'll do
In this role, you will be responsible for addressing customer inquiries and problems in real-time, utilizing various communication channels. You will handle inquiries from global customers, ensuring that their issues are resolved efficiently and effectively. Your role will involve following up on help requests and maintaining communication through email as needed.
You will collaborate with internal and external stakeholders to address complaints and feedback related to the company's products and services. Your insights will help improve customer experience and contribute to the overall success of the organization. You will be expected to stay informed about company products and services to provide the best possible support to customers.
What we offer
At OKX, you will be part of a dynamic team that values collaboration and innovation. We offer a supportive work environment where your contributions are recognized and valued. You will have the opportunity to grow your skills and advance your career in the rapidly evolving crypto industry. Join us in reshaping the future of finance and making a difference in the lives of our customers.
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