Customer Operations • Lead

Who you are

You have experience in customer service management and are skilled at leading teams to achieve operational excellence. You understand the importance of KPIs and are adept at using data to drive improvements in service delivery. Your leadership style emphasizes coaching and development, ensuring your team members grow in their roles and contribute effectively to the organization.

You are a proactive problem solver who can identify workflow inefficiencies and implement effective solutions. Your ability to partner with stakeholders allows you to align team objectives with broader business goals, ensuring that customer service remains a top priority. You thrive in a collaborative environment and are committed to fostering a positive team culture.

What you'll do

As the Team Lead for Vendor Customer Service, you will oversee a team of support staff, guiding them in their daily operations and ensuring they meet performance targets. You will monitor team outcomes and operational KPIs, conducting root-cause analysis to address any issues that arise. Your role will involve regular coaching sessions to help team members develop their skills and improve service delivery.

You will collaborate with various stakeholders to identify opportunities for workflow improvements, enhancing efficiencies and ensuring that the team can meet business objectives effectively. Reporting to the Manager of Member and Provider Services, you will play a crucial role in shaping the customer service experience at Oscar.

What we offer

Oscar provides a competitive salary range of $55,890 - $73,355 per year, along with a comprehensive benefits package that includes participation in an unlimited vacation program and annual performance bonuses. We are committed to creating a supportive work environment that values employee well-being and professional growth. Join us in our mission to redefine health insurance through technology and exceptional service.