About PagerDuty
The digital operations platform for modern enterprises
Key Highlights
- Over 10,500 enterprise customers including GE & Capital One
- Raised $173.8 million in Series C funding
- Headquartered in SoMa, San Francisco, CA
- Recognized in AWS Partner Awards for innovation
PagerDuty is a leading digital operations management platform headquartered in SoMa, San Francisco, CA. Serving over 10,500 enterprises, including GE, Capital One, IBM, and Spotify, PagerDuty specializes in incident management and alerting services. The company has raised $173.8 million in funding a...
🎁 Benefits
Employees enjoy 20 hours of paid volunteer time annually, comprehensive health insurance, and a generous paid parental leave policy. The company also ...
🌟 Culture
PagerDuty fosters a culture centered around operational excellence and innovation, focusing on empowering DevOps teams. The company emphasizes hands-o...
Skills & Technologies
Overview
PagerDuty is seeking a Professional Services Consultant to lead large-scale onboarding and custom integrations for key customers. You'll leverage your expertise in IT monitoring tools and DevOps practices to deliver exceptional customer experiences.
Job Description
Who you are
You are a technologist with a strong background in IT monitoring tools, DevOps, or Site Reliability Engineering (SRE) practices. You have a passion for delivering exceptional customer experiences and thrive in a collaborative environment. Your experience includes leading end-to-end implementation processes, from design to delivery, ensuring that customer needs are met effectively. You possess excellent communication skills, enabling you to partner closely with customers, sales, and product teams to achieve business goals. You are adaptable and enjoy working in a rapidly growing startup environment, where you can help establish methodologies and repeatable processes for successful implementations.
What you'll do
As a Professional Services Consultant at PagerDuty, you will lead the implementation processes for our platform, ensuring that customers receive tailored solutions that meet their specific needs. You will work closely with customers to design and build integrations that enhance their use of PagerDuty's platform. Your role will involve collaborating with sales and product teams to understand customer requirements and translate them into actionable implementation plans. You will also be responsible for developing and refining best practices for onboarding and integration, contributing to the overall success of our customer-focused initiatives. Your expertise will help drive customer satisfaction and retention, as you guide clients through their journey with PagerDuty.
What we offer
At PagerDuty, you will be part of a talented and customer-focused team that values collaboration and innovation. We offer a flexible and award-winning workplace where you can tackle complex problems alongside kind and ambitious colleagues. You will have the opportunity to grow your skills and advance your career in a supportive environment. We are committed to building a more equitable world and encourage you to apply even if your experience doesn't match every requirement. Join us in delivering always-on digital experiences to modern businesses.
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