About Pennylane
The financial management platform for European SMEs
Key Highlights
- 50,000 customers leveraging the platform for accounting
- $467.3 million in funding to enhance product offerings
- Headquartered in Paris with a vibrant office in the city center
- Remote work options available across Europe
Pennylane is a financial management and accounting platform based in ChaussΓ©e-d'Antin, Paris, designed specifically for European SMEs. With 50,000 customers and $467.3 million in funding, Pennylane aims to modernize the fragmented accounting industry by integrating third-party services and streamlin...
π Benefits
Employees enjoy remote work flexibility across Europe, access to the latest Apple equipment, company shares, and comprehensive healthcare coverage. Ad...
π Culture
Pennylane fosters a collaborative culture focused on modernizing accounting practices. The company emphasizes teamwork through social activities, incl...
Skills & Technologies
Overview
Pennylane is seeking an Onboarding Specialist to help entrepreneurs regain control of their finances. You'll work in a remote capacity across France, utilizing your skills in customer support and collaboration tools. This role is ideal for those looking to grow within a fast-paced FinTech environment.
Job Description
Who you are
You are looking for a stimulating professional environment based on autonomy and trust. You have a strong desire to help entrepreneurs take control of their finances and are eager to contribute to a growing company. Your experience in customer support or training is appreciated, and you are comfortable using collaboration tools like Google Workspace to communicate effectively with clients and team members. You possess personal qualities such as credibility, a strong service orientation, reliability, and a passion for continuous improvement.
Desirable
Experience in client support or training is a plus, as is familiarity with financial management tools. You are adaptable and willing to learn, understanding the importance of providing excellent service to clients. Your ability to work independently while being part of a remote team is essential, and you thrive in an environment where your skills are valued and can make a direct impact.
What you'll do
In this role, you will be responsible for onboarding new clients, guiding them through the initial setup of our financial management software, and ensuring they understand how to utilize the platform effectively. You will assist clients in navigating their financial tasks, helping them to streamline their accounting processes and access key financial insights. Your role will involve regular communication with clients to address their questions and provide ongoing support as they adapt to our solutions. You will collaborate with various teams within Pennylane to enhance the onboarding experience and contribute to the overall success of our clients.
What we offer
Pennylane offers a dynamic work environment where you can grow your skills and advance your career in the FinTech industry. You will be part of a team that values innovation and collaboration, with opportunities to contribute to the development of our financial management solutions. We provide a supportive culture that encourages personal and professional growth, and you will have the chance to make a meaningful impact on the lives of entrepreneurs across Europe. Join us in shaping the future of financial management for small and medium-sized enterprises.
Interested in this role?
Apply now or save it for later. Get alerts for similar jobs at Pennylane.
Similar Jobs You Might Like
Based on your interests and this role
Customer Success
Range is hiring an Onboarding Specialist to guide new members through their initial interactions with the product. You'll ensure a seamless onboarding experience as members set up their accounts and connect financial services. This role is ideal for those passionate about customer education and problem-solving.
Customer Operations
Adyen is seeking a Merchant Onboarding Specialist to facilitate customer onboarding onto their platform while ensuring compliance and scalability. This role requires collaboration with various internal teams and a strong understanding of Adyen's product offerings.
Customer Success
Chatmeter is hiring a Customer Onboarding Specialist to lead clients through their onboarding journey. You'll ensure software setup and goal alignment while delivering exceptional customer experiences. This position requires a proactive and organized individual.