About Chatmeter
Empowering brands with reputation management solutions
Key Highlights
- Over 1,000 clients including Taco Bell and 7-Eleven
- $20 million raised in funding
- Headquartered in San Diego, California
- Team size of approximately 200 employees
Chatmeter, headquartered in San Diego, California, specializes in reputation management and local SEO solutions for multi-location brands. Their platform is utilized by over 1,000 clients, including well-known brands like Taco Bell and 7-Eleven, to enhance online visibility and customer engagement. ...
🎁 Benefits
Employees enjoy competitive salaries, equity options, flexible remote work policies, generous PTO, and a supportive parental leave program....
🌟 Culture
Chatmeter fosters a culture focused on data-driven decision-making and innovation, encouraging employees to leverage analytics for impactful results. ...
Customer Success • Entry-Level
Overview
Chatmeter is hiring a Customer Onboarding Specialist to lead clients through their onboarding journey. You'll ensure software setup and goal alignment while delivering exceptional customer experiences. This position requires a proactive and organized individual.
Job Description
Who you are
As a Customer Onboarding Specialist, you are a proactive and inquisitive individual with a strong customer-first mindset. You excel in managing multiple projects simultaneously while ensuring that clients receive an exceptional onboarding experience. Your organizational skills and motivation are key to your success in this role, as you will be responsible for guiding clients through their onboarding journey and ensuring that industry best practices are met.
You understand the importance of client success and are dedicated to building long-term partnerships. Your ability to communicate effectively and align client goals with software setup will be crucial in fostering positive relationships. You thrive in a remote work environment and are comfortable collaborating with clients across various states in the United States.
What you'll do
In this role, you will lead clients through their onboarding journey, ensuring that they are set up for success with the software. You will work closely with clients to understand their needs and align their goals with the capabilities of the software. Your responsibilities will include managing the onboarding process, providing training and support, and ensuring that clients are utilizing the software effectively.
You will also be responsible for monitoring client progress and addressing any challenges that may arise during the onboarding process. By delivering exceptional customer experiences, you will help establish a strong foundation for long-term partnerships. Your role will involve collaborating with various teams within Chatmeter to ensure that clients receive the best possible support and resources throughout their onboarding journey.
What we offer
Chatmeter actively supports remote work across the United States, providing flexibility for candidates in various states. You will have the opportunity to work in a dynamic environment where your contributions directly impact client success. We encourage you to apply even if your experience doesn't match every requirement, as we value diverse perspectives and backgrounds in our team.
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