Customer Operations • Lead

Who you are

You excel at building and maintaining strong customer relationships, understanding each customer’s unique needs, and identifying how PermitFlow can support their success and growth. You are comfortable and thrive at connecting with customers virtually — spearheading meetings and ensuring their needs are met effectively. Your experience in operations allows you to navigate complex challenges and provide solutions that enhance customer satisfaction. You are a proactive communicator, ensuring that all stakeholders are informed and engaged throughout the process. You have a strong understanding of the construction industry and the permitting process, which enables you to provide valuable insights to both customers and your team. You are committed to fostering a diverse and inclusive environment, welcoming people from all backgrounds and experiences.

What you'll do

As the Permit Operations Lead, you will oversee the operational aspects of our customer interactions, ensuring that our AI solutions are effectively implemented and utilized by clients. You will lead a team dedicated to enhancing customer experiences and streamlining processes related to permitting and licensing. Your role will involve analyzing customer feedback and operational data to identify areas for improvement and implementing strategies that drive efficiency and satisfaction. You will collaborate closely with engineering and product teams to ensure that our offerings align with customer needs and industry standards. Additionally, you will be responsible for training and mentoring team members, fostering a culture of continuous improvement and excellence in customer service.

What we offer

At PermitFlow, we offer a dynamic and supportive work environment where innovation is encouraged. You will have the opportunity to work with cutting-edge AI technology that is transforming the construction industry. We provide competitive compensation and benefits, along with opportunities for professional growth and development. Our commitment to diversity and inclusion means that you will be part of a team that values different perspectives and experiences. Join us in redefining how America builds and make a meaningful impact in the construction sector.