Customer Solutions Engineer • Mid-Level

Who you are

You have a strong background in customer solutions and are adept at identifying fit, blockers, and key implementation paths to ensure smooth customer launches. Your experience allows you to own the onboarding process from sales handoff through go-live, managing expectations and delivering results effectively. You thrive in a collaborative environment, working closely with cross-functional teams to drive customer success and satisfaction. Your ability to communicate complex concepts clearly and effectively is one of your key strengths, enabling you to build strong relationships with clients and stakeholders.

You are passionate about technology and its application in the construction industry, understanding the challenges builders face in navigating permitting, licensing, and inspections. Your analytical mindset helps you to dissect problems and propose innovative solutions that align with customer needs. You are committed to continuous learning and improvement, always seeking to enhance your skills and knowledge in applied AI and customer solutions.

What you'll do

In this role, you will be responsible for identifying customer needs and ensuring that the solutions provided meet those needs effectively. You will manage the onboarding process, ensuring that customers transition smoothly from sales to implementation. This includes coordinating with various teams to address any blockers and facilitate a successful go-live experience. You will also play a crucial role in gathering feedback from customers to inform product development and improve service delivery.

Your responsibilities will include conducting training sessions for customers, helping them understand how to leverage PermitFlow's AI solutions to streamline their construction processes. You will work closely with the engineering and product teams to relay customer insights and advocate for enhancements that improve user experience. Additionally, you will monitor customer engagement and satisfaction, proactively addressing any issues that arise to maintain strong relationships.

What we offer

At PermitFlow, we offer a dynamic work environment where innovation and collaboration are at the forefront. You will have the opportunity to work with cutting-edge AI technology that is transforming the construction industry. We provide a hybrid work schedule, allowing you to balance in-office collaboration with remote work flexibility. Our commitment to diversity and inclusion means that you will be part of a team that values different perspectives and experiences, fostering a culture of respect and support. Join us in redefining how America builds and make a meaningful impact in the construction sector.