Customer Success Manager • Mid-Level

Who you are

You have a proven track record in customer success management, particularly with enterprise accounts, and understand the importance of building strong relationships with customer executives. Your ability to establish measurable goals and KPIs is essential for driving customer value and satisfaction. You thrive in a fast-paced environment and are passionate about helping customers achieve their business objectives through effective use of the Pigment platform.

You possess excellent communication skills, allowing you to articulate complex concepts clearly and effectively to diverse audiences. Your experience in SaaS environments has equipped you with the knowledge to navigate customer challenges and provide tailored solutions that enhance their experience with the product. You are proactive in identifying opportunities for improvement and are committed to delivering exceptional service.

What you'll do

As a Customer Success Manager at Pigment, you will play a crucial role in ensuring that our high-value enterprise customers achieve maximum adoption and derive significant business value from our AI-powered platform. You will develop trusted advisor relationships with customer executive sponsors, guiding them through the implementation and optimization of our solutions. Your responsibilities will include establishing measurable goals and KPIs for your accounts, driving plans to completion, and ensuring that customers are fully engaged with the platform.

You will collaborate closely with cross-functional teams, including sales, product, and support, to address customer needs and enhance their experience. By leveraging your insights and understanding of customer workflows, you will help shape the product roadmap and advocate for customer feedback within the organization. Your role will also involve conducting regular check-ins with customers to assess their satisfaction and identify areas for further support or training.

What we offer

At Pigment, we foster a culture of innovation and collaboration, where every team member is encouraged to contribute ideas and challenge the status quo. You will have the opportunity to work with a diverse team of professionals dedicated to redefining business planning and performance management. We offer competitive compensation and benefits, along with opportunities for professional growth and development within a rapidly expanding company. Join us in making a significant impact on how organizations plan and execute their strategies.