Customer Success Manager • Mid-Level

Who you are

You have a strong background in client management and digital advertising solutions — your experience has equipped you with the skills to effectively engage with clients and understand their needs. You are detail-oriented and focused on providing exceptional client service, ensuring that every interaction is positive and productive.

Your expertise in media planning and campaign operations allows you to navigate complex advertising landscapes — you've successfully managed campaigns from inception to execution, ensuring that all client objectives are met. You thrive in collaborative environments, working closely with product and business development teams to drive success.

What you'll do

As a Customer Success Manager at Twitch, you will be the primary point of contact for our 1P clients, guiding them through the pre-sale process and ensuring smooth execution of their advertising campaigns. You will collaborate with the finance team to manage client approvals and revenue recognition, ensuring that all processes are followed accurately.

You will own the media planning process, working closely with clients to understand their goals and develop strategies that align with Twitch's advertising offerings. Your role will involve regular communication with clients to provide updates, address concerns, and ensure that their campaigns are running smoothly.

In addition to managing client relationships, you will also support the broader Revenue team in achieving Twitch's objectives. This includes analyzing campaign performance and providing insights to clients to help them optimize their advertising strategies. Your ability to translate complex data into actionable recommendations will be key to your success in this role.

What we offer

At Twitch, we value collaboration and community, and we offer a supportive work environment where you can thrive. You will have the opportunity to work with a talented team that is passionate about empowering live communities. We encourage you to apply even if your experience doesn't match every requirement — your unique perspective could be a valuable addition to our team.

We offer competitive compensation, with a salary range of $101,600 to $177,800 annually, reflecting your experience and contributions. Join us at Twitch and be part of a company that is redefining live streaming and community engagement.