Customer Support • Entry-Level

Who you are

You have a strong customer service orientation and thrive in fast-paced environments — your ability to adapt to changing situations and resolve queries efficiently makes you an ideal candidate for this role. You possess excellent communication skills, enabling you to engage effectively with users across various platforms, including chat, email, and community forums. Your experience with project management tools, particularly Plane or similar software, gives you a unique perspective on user needs and challenges.

You are comfortable navigating ambiguity and can think critically to troubleshoot issues — your proactive approach allows you to spot opportunities for enhancing documentation and support processes. You understand the importance of customer loyalty and are committed to delivering exceptional service that fosters trust and satisfaction among users.

Desirable

Hands-on experience with Plane or similar tools is a plus, as is familiarity with compliance-heavy environments such as SOC2 or ISO 27001. A proven track record of scaling support processes in startup settings will set you apart as a candidate who can contribute to Plane's growth and success.

What you'll do

As a Customer Support Specialist at Plane, you will be the trusted guide for users worldwide, resolving queries and providing assistance through chat, email, and community forums. Your role will involve diving deep into our product to troubleshoot issues, educate users, and escalate concerns when necessary. You will also have the opportunity to identify and implement improvements to our documentation and support processes, ensuring that users have access to the best resources available.

You will work closely with cross-functional teams to understand user feedback and contribute to the product roadmap. Your insights will help shape the future of Plane's offerings, making it easier for users to navigate and utilize our tools effectively. You will champion customer loyalty by delivering top-tier support and fostering a positive user experience.

What we offer

At Plane, we value our employees and offer a supportive work environment that encourages growth and development. You will have the opportunity to work in a hybrid model after your initial onboarding period, allowing for flexibility based on performance and business needs. We are committed to empowering our team members and providing them with the resources they need to succeed in their roles. Join us in our mission to create the simplest and most delightful work management experience for teams everywhere.