Customer Support • Entry-Level

Who you are

As a Customer Support Specialist, you are the first point of contact for customers seeking assistance. You have a strong ability to communicate effectively and empathize with customer needs, ensuring they feel heard and supported. You thrive in a collaborative environment, working closely with Technical Product Specialists and the R&D team to resolve customer issues efficiently. Your attention to detail and problem-solving skills enable you to handle inquiries with professionalism and care.

You are comfortable working in a remote setting, demonstrating self-motivation and discipline to manage your time effectively. You understand the importance of customer satisfaction and are committed to providing a positive experience for every customer interaction. You are eager to learn and grow within the company, taking advantage of opportunities to enhance your skills and knowledge in customer support.

What you'll do

In this role, you will be responsible for providing first-tier support to customers, addressing their inquiries and concerns promptly. You will collaborate with Technical Product Specialists to escalate complex issues and ensure timely resolutions. Your role will involve documenting customer interactions and feedback to help improve the overall customer experience. You will also participate in training sessions to stay updated on product features and support processes, enabling you to assist customers effectively.

You will engage with customers through various channels, including email, chat, and phone, ensuring that their questions are answered and their issues are resolved. Your ability to communicate technical information clearly will be essential as you guide customers through troubleshooting steps. You will contribute to a positive team culture by sharing insights and best practices with your colleagues, fostering a collaborative environment that prioritizes customer satisfaction.

What we offer

Cision offers a supportive work environment where you can develop your skills and advance your career in customer support. As a remote employee, you will enjoy the flexibility of working from home while being part of a dynamic team. We encourage you to apply even if your experience doesn't match every requirement, as we value diverse perspectives and backgrounds. Join us in making a difference in the lives of our customers by providing exceptional support and service.