About Qonto
Empowering SMEs with seamless financial solutions
Key Highlights
- Raised $732.7 million in funding to date
- Over 1001 employees across multiple countries
- Expanded from France to Spain, Germany, and Italy
- Acquired Penta to enhance digital banking for SMEs
Qonto, headquartered in Saint-Georges, Paris, is a leading fintech company that provides payment services and bookkeeping solutions for SMEs and freelancers. Founded in 2016, Qonto has raised $732.7 million in funding and has expanded its operations from France into Spain, Germany, and Italy. The co...
π Benefits
Qonto offers a tailor-made remote policy that accommodates hybrid and full-remote work options, a Lunch Card for meals, dynamic career tracks for prof...
π Culture
Qonto fosters a culture of innovation and agility, focusing on the digitization of financial services. The company emphasizes collaboration with other...
Overview
Qonto is hiring a Customer Onboarding Manager to enhance customer experiences and support SMEs through critical business stages. You'll collaborate with various departments to ensure seamless onboarding. This role requires strong problem-solving and cross-functional collaboration skills.
Job Description
Who you are
You have a strong background in customer onboarding and operations, with a focus on enhancing customer experiences. Your ability to solve customer problems through continuous improvement is a key strength, and you thrive in collaborative environments where you can work with multiple departments to translate customer needs into actionable insights. You are committed to fostering a welcoming environment and understand the importance of diversity in the workplace. You are proactive and take ownership of your responsibilities, ensuring that customer satisfaction is always a priority.
What you'll do
As a Customer Onboarding Manager at Qonto, you will play a crucial role in supporting entrepreneurs and investors during the critical stages of company creation and capital increase. You will ensure a seamless onboarding experience from day one, working closely with the Senior Lead and other team members to address customer needs effectively. Your responsibilities will include identifying areas for improvement in the onboarding process and implementing strategies to enhance customer satisfaction. You will also collaborate with various internal teams to ensure that customer feedback is integrated into our operations, helping to shape the future of our services.
What we offer
At Qonto, we believe in creating a workplace that celebrates diversity and individuality. We offer a supportive environment where you can thrive and grow in your career. You will have the opportunity to work with a talented team of over 1,600 professionals who are dedicated to helping SMEs succeed. We prioritize employee well-being and provide a range of benefits to support your work-life balance. Join us in our mission to deliver Europeβs leading finance workspace and make a meaningful impact on our customers' success.
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