About Rain
Empowering financial wellness through earned wage access
Key Highlights
- Raised $153.6 million in Series A funding
- Seamless integration with payroll systems for employers
- Offers access to earned wages before payday
- Headquartered in Oakwood, Los Angeles, CA
Rain is a fintech company based in Oakwood, Los Angeles, CA, that provides employer-sponsored financial wellness solutions. Backed by Clear Haven Capital, Rain has raised $153.6 million in Series A funding to help employees access their earned wages before payday, reducing reliance on high-interest ...
🎁 Benefits
Rain offers a flexible benefits package tailored to individual needs, remote work options, and a hybrid model for Nashville-based team members. Employ...
🌟 Culture
Rain's culture is centered around alleviating financial stress for employees, promoting financial wellness through innovative solutions. The company v...
Overview
Rain is hiring a Customer Experience Team Lead to shape and scale user support. You'll lead a team handling customer interactions across various channels. This role requires strong leadership and operational excellence.
Job Description
Who you are
You have a proven track record in customer experience management, ideally with experience leading teams in a fast-paced environment. You balance empathy and efficiency, ensuring that customer interactions are handled with care while driving operational excellence. You are comfortable working cross-functionally to improve the overall customer experience and have a passion for redefining how financial transactions are conducted.
You thrive in a mission-driven environment and are excited about the opportunity to shape the future of stablecoin usage in everyday financial transactions. Your leadership style encourages team members to explore ideas and contribute to the company's roadmap and vision. You are adaptable and open to feedback, always looking for ways to enhance team performance and customer satisfaction.
What you'll do
As the Customer Experience Team Lead, you will oversee a team of associates responsible for customer interactions across chat, email, and phone. You will implement strategies to improve customer support processes and ensure that your team delivers exceptional service. You will analyze customer feedback and operational metrics to identify areas for improvement and drive initiatives that enhance the customer experience.
You will collaborate with other departments to ensure that customer insights are integrated into product development and service enhancements. Your role will involve training and mentoring team members, fostering a culture of continuous improvement and accountability. You will also be responsible for setting performance goals and conducting regular evaluations to ensure that your team meets and exceeds customer expectations.
What we offer
At Rain, you will be part of a dynamic and inclusive team that values collaboration and innovation. We offer competitive compensation and benefits, including opportunities for professional development and growth. You will have the chance to work in a supportive environment where your contributions are recognized and valued. Join us in shaping a borderless financial future and making a significant impact in the fintech space.
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