Strategy & Operations • Lead

Who you are

You are a strategically minded individual with solid experience in leading digital strategies, particularly in CRM and customer experience. You have a passion for interesting brands and the ability to cross-pollinate ideas and initiatives, making you an innovation champion who seeks killer insights into human behavior and business performance. Your experience includes mentoring, managing, and nurturing junior strategists, demonstrating your leadership capabilities in line management and supervisory roles.

You thrive in environments that require a curious mind and a focus on creating transformative customer experiences. You understand the critical role that strategists play in driving brand value and are eager to engage with clients to deliver tailored solutions that adapt to individual needs and aspirations. Your background in precision marketing equips you with the tools to foster client growth through data, creativity, and empathy.

What you'll do

As the Strategy Director, you will focus on creating transformative customer experiences across a range of key RAPP accounts, likely with a focus on one key account where you will be the day-to-day lead. You will be responsible for turning insights into brilliant creative or digital solutions, ensuring that the strategies you develop resonate with the target audience. Your role will involve collaborating closely with various teams to drive brand value and enhance customer loyalty.

You will engage with clients to understand their unique challenges and opportunities, leveraging your expertise to craft strategies that deliver measurable results. Your responsibilities will include leading strategic initiatives, mentoring junior team members, and fostering an inclusive workplace that emphasizes personal well-being. You will champion individuality in the marketing solutions you create, ensuring that they align with the client's vision and objectives.

What we offer

At RAPP, you will be part of a global, next-generation precision marketing agency that values creativity and empathy. We offer a hybrid work environment, allowing you to balance time in the office with remote work. You will have the opportunity to work on complex accounts that require innovative thinking and strategic insight, contributing to the growth of both the agency and its clients. We encourage you to apply even if your experience doesn't match every requirement, as we believe diverse teams build better products.