Strategy & Operations • Lead

Who you are

You have a strong background in customer experience and CRM, with a proven track record of leading teams in a dynamic agency environment. Your expertise allows you to spark fresh ideas and provide strategic recommendations that drive client growth. You thrive in diverse settings and are passionate about creating individualized marketing solutions that resonate with audiences. Your leadership style emphasizes collaboration and inclusivity, ensuring that every team member feels valued and empowered to contribute.

You possess excellent communication skills, enabling you to articulate complex strategies to clients and team members alike. Your ability to analyze data and understand consumer behavior helps you craft effective marketing strategies that adapt to individual needs and aspirations. You are comfortable managing multiple projects simultaneously, coordinating team assignments, and ensuring that all deliverables meet high standards of quality and creativity.

Desirable

Experience in precision marketing and a deep understanding of data-driven decision-making processes are highly desirable. Familiarity with the latest marketing technologies and trends will set you apart as a candidate who can lead RAPP into the future of marketing.

What you'll do

As the Associate Director of Experience Strategy, you will lead a talented team of strategists, data analysts, and creatives to develop innovative marketing solutions for our clients. You will oversee project planning and execution, ensuring that all strategies align with client goals and deliver measurable results. Your role will involve collaborating closely with cross-functional teams to create connected data, content, and decisioning strategies that foster authentic customer connections.

You will be responsible for managing client relationships, providing strategic insights, and guiding your team in the development of impactful marketing campaigns. Your leadership will help shape the direction of the Experience Strategy team, fostering a culture of creativity and collaboration. You will also play a key role in mentoring junior team members, helping them grow their skills and advance their careers within the agency.

What we offer

At RAPP, we offer a supportive and inclusive workplace that values individuality and creativity. You will have the opportunity to work with a diverse team of professionals who are passionate about driving client success through innovative marketing solutions. We provide competitive compensation and benefits, along with opportunities for professional development and growth within the organization. Join us in shaping the future of precision marketing and making a meaningful impact for our clients.