About Relay Technologies
Simplifying banking for small businesses everywhere
Key Highlights
- Raised $51.7M in Series A funding
- Aims to serve 100,000 small businesses in the U.S.
- No-fee online banking platform for SMBs
- Headquartered in St. Lawrence, Toronto, ON
Relay is a fintech company based in St. Lawrence, Toronto, ON, specializing in online business banking and money management for small to medium-sized businesses (SMBs). With $51.7 million in Series A funding, Relay aims to simplify financial management for thousands of SMBs across the U.S., targetin...
🎁 Benefits
Relay offers a competitive salary, meaningful equity through a stock options program, and generous paid vacation. Employees also enjoy personal/sick d...
🌟 Culture
Relay's culture is centered around innovation in fintech, aiming to automate complex financial processes for SMBs. The company values long-term growth...
Customer Operations • Mid-Level
Overview
Relay Technologies is hiring a Customer Service Operations Supervisor to manage and optimize daily operational activities. You'll foster a positive team environment and drive continuous improvement across the department. This role requires strong leadership skills and previous experience in a similar position.
Job Description
Who you are
You have a proven track record in customer service operations, demonstrating strong leadership skills and the ability to foster a positive team environment. Your entrepreneurial spirit drives you to take on new challenges, and you thrive in roles that require minimal supervision. You understand the importance of continuous improvement and are dedicated to optimizing operational activities for better efficiency and effectiveness.
You possess excellent communication skills, allowing you to effectively collaborate with various teams and stakeholders. Your analytical mindset enables you to identify areas for improvement and implement solutions that benefit both the team and the customers. You are passionate about creating win-win solutions that enhance the overall customer experience.
What you'll do
As the Customer Service Operations Supervisor, you will be responsible for managing and optimizing daily operational activities within the customer service department. You will lead a team, ensuring that high standards are maintained while driving continuous improvement initiatives. Your role will involve analyzing operational processes, identifying inefficiencies, and implementing strategies to enhance productivity and customer satisfaction.
You will be the first hire in this role, which means you will have the opportunity to shape the department's direction and culture. You will work closely with other teams, including engineering and product, to ensure that customer feedback is integrated into operational improvements. Your leadership will be crucial in creating a positive team environment where everyone feels valued and motivated to contribute to the company's mission.
What we offer
Relay Technologies offers a dynamic work environment where innovation and collaboration are at the forefront. You will be part of a talented team dedicated to reshaping the logistics industry and enhancing the online shopping experience. We provide opportunities for professional growth and development, encouraging you to take on new challenges and expand your skill set. Join us in our mission to free commerce from friction and make the online shopping experience seamless and accessible for everyone.
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