Customer Operations • Mid-Level

Who you are

You have experience in customer operations and a passion for improving user experiences — you thrive in multicultural environments and enjoy building trust with diverse teams. Your analytical skills allow you to extract and interpret data effectively, identifying best practices and areas for improvement in customer initiatives. You are committed to delivering high-quality results and ensuring that projects align with the company's customer-centric culture.

You understand the importance of collaboration across different teams and are comfortable participating in multidisciplinary projects — your ability to communicate effectively with various stakeholders is key to your success. You are proactive in implementing improvements that enhance the customer journey and lifecycle, ensuring that user needs are met efficiently and reliably.

What you'll do

In this role, you will be part of the Global Customer Operations team, working to materialize the company's value proposition for users. You will analyze customer data to identify trends and insights that inform project initiatives. Your responsibilities will include supporting teams in achieving project milestones, ensuring that execution is swift and effective. You will develop high-quality deliverables throughout the project phases, contributing to the overall success of the customer operations strategy.

You will also engage with various departments to foster collaboration and ensure that customer feedback is integrated into project planning. Your role will be crucial in driving improvements that impact user satisfaction and retention, making a tangible difference in the lives of those who use Cabify's services.

What we offer

Cabify is committed to creating an inclusive work environment where diversity is celebrated. You will have access to resources that support your professional development and opportunities to grow within the company. We provide a supportive atmosphere where you can recharge with healthy snacks and coffee, ensuring you have the energy to perform at your best. Join us in our mission to make cities better places to live through improved mobility solutions.