Customer Success Manager • Mid-Level

Who you are

You have a strong background in customer success management, ideally with experience in data management or analytics. You understand the importance of customer satisfaction and have a proven track record of helping clients achieve their goals. You are a collaborative team player who values diversity and inclusion, and you thrive in a culture that prioritizes customer success. You possess excellent communication skills, enabling you to articulate complex concepts clearly and effectively to various stakeholders.

You are passionate about data and its potential to drive business success. You have experience working with cross-functional teams and can bridge the gap between technical and non-technical stakeholders. You are proactive in identifying customer needs and are committed to delivering exceptional service. You embrace challenges and are always looking for ways to improve processes and outcomes for your customers.

What you'll do

In this role, you will lead customer success initiatives, ensuring that clients are effectively utilizing Reltio's data unification and management capabilities. You will work closely with customers to understand their needs and help them achieve their business objectives. You will collaborate with engineering and product teams to provide feedback and insights that drive product improvements. You will also develop and implement strategies to enhance customer engagement and satisfaction.

You will be responsible for onboarding new clients and providing ongoing support to ensure they derive maximum value from Reltio's solutions. You will conduct regular check-ins with customers to assess their satisfaction and identify opportunities for upselling or cross-selling additional services. You will analyze customer feedback and usage data to inform your strategies and improve the overall customer experience.

What we offer

Reltio offers a flexible work environment that supports a distributed workforce. You will have the opportunity to work with a diverse team of professionals who are committed to innovation and excellence. We provide competitive compensation and benefits, along with opportunities for professional development and growth within the company. Join us in our mission to empower data leaders and transform how businesses leverage data for success.