Customer Architect • Mid-Level

Who you are

You have a strong technical background with hands-on experience in key IT domains, particularly in Observability, Cybersecurity, and Enterprise Search. You are eager to stay at the forefront of technology trends and possess a growth mindset, excited to learn and implement new technologies. While previous experience with Elastic solutions is not required, your willingness to adopt and apply their suite of solutions to solve customer challenges is essential. You thrive in a role that involves being a Trusted Technical Advisor, guiding customers through their journey with Elastic's offerings.

What you'll do

As a Customer Architect, you will play a crucial role in driving the consumption of Elastic solutions by aligning them with customer business objectives. You will be responsible for onboarding customers, ensuring they secure adoption of the solutions, and facilitating their expansion within the Elastic ecosystem. Your role will involve understanding customer needs and challenges, providing tailored solutions, and acting as a liaison between the customer and Elastic's technical teams. You will also stay updated on the latest technology trends to provide informed recommendations and insights to customers, helping them maximize the value of their investments in Elastic's products.

What we offer

Elastic offers a dynamic work environment where you can grow your skills and advance your career. You will have the opportunity to work with cutting-edge technology and collaborate with a team of experts who are passionate about delivering exceptional customer experiences. Elastic values innovation and encourages you to bring your ideas to the table, contributing to the continuous improvement of their solutions and services. You will also benefit from a supportive culture that prioritizes professional development and work-life balance.