About Replit
The coding platform that empowers everyone to learn
Key Highlights
- Raised $472.2 million in funding
- Millions of users, including Google and Facebook employees
- Supports popular languages like C++, JavaScript, and PHP
- Remote-first culture with flexible work hours
Replit is a collaborative coding platform that simplifies programming for learners, educators, and developers. Based in SoMa, San Francisco, Replit has attracted millions of users, including employees from major tech companies like Google, Facebook, and Stripe. The company has raised $472.2 million ...
🎁 Benefits
Replit offers a remote-first work environment with flexible hours, equity options, and a home office setup stipend. Employees enjoy comprehensive heal...
🌟 Culture
Replit's culture is centered around accessibility in coding, allowing users to start programming without complex setups. The company values innovation...
Manager • Lead
Replit • Foster City - Hybrid
Overview
Replit is hiring a Manager of Learning & Knowledge Management to build and lead the function that enables the Support organization to develop expertise and operational knowledge for world-class customer support. This role requires strong leadership and strategic planning skills.
Job Description
Who you are
You have a proven track record in building and leading teams focused on learning and knowledge management, particularly in a customer support environment. Your experience includes designing onboarding and training programs that ensure team members ramp quickly and effectively. You possess strong communication skills and can work cross-functionally with various teams, including Support, Product, Engineering, and Operations.
You are a strategic thinker who understands the importance of embedding knowledge and learning directly into workflows. Your ability to adapt to rapid product evolution and ensure that support teams are equipped with the necessary knowledge is a key strength. You are passionate about developing others and fostering a culture of continuous learning within your team.
What you'll do
As the Manager of Learning & Knowledge Management, you will build and lead the function that supports the development of expertise within the Support organization. You will design and implement onboarding programs for new team members, ensuring they have the knowledge and confidence to support customers effectively. You will establish the knowledge strategy and systems that scale with the Support organization, working closely with cross-functional teams to embed learning into daily operations.
You will also be responsible for hiring and developing a team dedicated to learning, enablement, and knowledge quality across Support. Your role will involve continuous improvement of support insights to enhance product and customer experience. You will ensure that the Support teams are prepared to adapt to changes in the product and can provide exceptional service to customers across all platforms.
What we offer
At Replit, we are committed to making programming more accessible around the world. We welcome diverse perspectives and experiences to shape our product and encourage candidates from all backgrounds to apply. We offer a collaborative work environment where you can make a significant impact on our mission.
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