People Operations Manager • Lead

Who you are

You have a proven track record in learning and development, with experience in designing and implementing effective training programs that foster a culture of continuous learning. You understand the importance of aligning learning initiatives with business objectives and have a knack for identifying skill gaps within teams. Your ability to stay current on L&D trends and emerging technologies allows you to integrate innovative approaches into your strategies. You are a strong communicator, capable of collaborating with various stakeholders to ensure that learning programs meet the diverse needs of employees across the organization.

You thrive in an inclusive environment and believe in empowering others to reach their full potential. Your leadership style encourages knowledge sharing and self-directed development, creating a cohesive learning ecosystem that supports employee growth and compliance. You are passionate about fostering a diverse team that brings a variety of perspectives and skills to the table, enhancing the overall learning experience.

What you'll do

In this role, you will champion a culture of continuous learning by promoting self-directed development and knowledge sharing across the organization. You will consult with business leaders and People Partners to assess learning needs, identify skill gaps, and prioritize learning initiatives that align with business objectives. Your responsibilities will include overseeing the design and delivery of learning programs, such as new-hire onboarding, employee development, and compliance training, ensuring quality and consistency throughout.

You will guide the creation and curation of engaging and relevant learning content, leveraging best practices and innovative technologies to enhance the learning experience. By staying informed about industry trends, you will continuously evolve the learning programs to meet the changing needs of the organization. Your role will also involve evaluating the effectiveness of learning initiatives and making data-driven decisions to improve outcomes.

What we offer

At Five9, we celebrate diversity and foster an inclusive environment where employees can be their authentic selves. We offer a supportive culture that encourages innovation and growth, allowing you to thrive while enjoying the journey together with your team. As a leader in the cloud contact center software industry, you will have the opportunity to make a significant impact on employee development and organizational success. Join us in bringing joy to customer experience and be part of a team that values collaboration and continuous improvement.