About Restaurant365
Streamlining restaurant management with powerful software
Key Highlights
- Over 10,000 restaurant locations served
- $100M raised from investors including Cressey & Company
- Headquartered in Austin, Texas
- Employs over 500 professionals
Restaurant365 is a comprehensive cloud-based restaurant management software headquartered in Austin, Texas. The platform integrates with POS systems, payroll, vendors, and banks, serving over 10,000 restaurant locations across the U.S. Founded in 2011, Restaurant365 has raised $100M in funding from ...
🎁 Benefits
Employees enjoy competitive salaries, equity options, generous PTO, and a flexible remote work policy, along with comprehensive health benefits....
🌟 Culture
Restaurant365 fosters a culture focused on innovation and customer success, encouraging employees to contribute ideas and solutions that enhance the r...
Support Engineer • Mid-Level
Overview
Restaurant365 is hiring a Technical Support Specialist to provide advanced technical support for their R365 platform. You'll troubleshoot configuration, workflow, and data-related issues in a complex SaaS/ERP environment. This role requires strong technical aptitude and problem-solving skills.
Job Description
Who you are
You have a strong technical aptitude and structured problem-solving skills, which enable you to effectively troubleshoot configuration, workflow, and data-related issues. You possess the ability to communicate clearly with both technical and non-technical stakeholders, ensuring that all parties understand the solutions you provide. Your experience in a SaaS or ERP environment has equipped you with the knowledge necessary to support business-critical operations in the restaurant industry. You are detail-oriented and thrive in a role that requires both technical expertise and customer service skills. You enjoy working in a collaborative environment and are eager to help customers succeed with the R365 platform.
What you'll do
As a Technical Support Specialist at Restaurant365, you will be responsible for providing advanced technical support to our customers. You will troubleshoot various issues related to configuration, workflow, and data within the R365 platform, ensuring that our clients can operate their restaurant businesses smoothly. You will work closely with customers to understand their challenges and provide effective solutions, often requiring you to dive deep into the technical aspects of our software. Your role will involve collaborating with other teams to escalate issues when necessary and to ensure that customer feedback is incorporated into future product improvements. You will also document your findings and solutions to help build a knowledge base for future reference. Your contributions will be vital in maintaining high customer satisfaction and ensuring the success of our clients.
What we offer
At Restaurant365, we value our employees and offer a supportive work environment where you can grow your skills. You will have the opportunity to work with a talented team dedicated to helping restaurants thrive through technology. We encourage you to apply even if your experience doesn't match every requirement, as we believe in fostering a diverse and inclusive workplace. Join us in making a difference in the restaurant industry by providing exceptional support to our customers.
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