Customer Support • Entry-Level

Who you are

You are a friendly and self-motivated individual who thrives in a remote-first environment. You adapt well to fast-paced situations and are committed to providing a high degree of professional responsiveness to partners. Your strong problem-solving skills enable you to tackle product questions and technical troubleshooting effectively.

You understand the importance of collaboration and work well with other support team members. You are eager to learn and grow, contributing to the continuous improvement of PeekPro by providing valuable feedback to the Product and Engineering teams. Your passion for customer service drives you to help partners grow their businesses using Peek’s platform.

What you'll do

As a Technical Support Representative, you will be the first line of defense for product inquiries and technical issues. You will assist partners in navigating the PeekPro platform, ensuring they have the resources and support needed to succeed. Your role will involve troubleshooting technical problems, answering product-related questions, and providing guidance to enhance user experience.

You will collaborate closely with your team to share insights and feedback, helping to shape the future of PeekPro. Your contributions will directly impact the satisfaction and success of our partners, making you a vital part of the Peek team.

What we offer

Peek offers a supportive and inclusive work environment where you can thrive. As a remote-first company, you will have the flexibility to work from anywhere while being part of a global team. We value our employees and are committed to their professional growth and development. Join us in our mission to power the experiences industry and make a difference for our partners.