Customer Operations • Lead

Who you are

You are an outcome-focused leader with a strong understanding of functional business processes across Lead-to-Cash. With a preference for working with midmarket organizations, you aim to make an enterprise-wide impact on end-to-end corporate operations. You have hands-on experience in building process flow documentation and managing the quality of functional deliverables. Your leadership style is delivery-focused, ensuring that your team meets client expectations while adhering to best practices in Customer Operations Technology.

You possess a deep understanding of Lead-to-Cash business processes and the technology that supports them. Your ability to communicate effectively with stakeholders at all levels allows you to drive engagement and foster collaboration. You thrive in environments where you can mentor others and lead by example, ensuring that your team is equipped to deliver high-quality results.

Desirable

Experience with Salesforce implementations and integrations is a plus, as is familiarity with project management methodologies. You are comfortable navigating complex organizational structures and can adapt your approach to meet the unique needs of each client.

What you'll do

In this role, you will drive the execution of Lead-to-Cash strategic programs for Riveron's clients. You will work closely with cross-functional teams to ensure that all aspects of the Lead-to-Cash process are optimized for efficiency and effectiveness. Your responsibilities will include developing process flow documentation, overseeing the quality of functional deliverables, and ensuring that client expectations are met or exceeded.

You will lead client engagements, facilitating workshops and discussions to gather requirements and align on project goals. Your hands-on approach will involve working directly with clients to implement solutions that enhance their operations. You will also be responsible for mentoring team members, providing guidance on best practices, and fostering a culture of continuous improvement within your team.

What we offer

Riveron offers a collaborative work environment where you can make a significant impact on client success. We value innovation and encourage our employees to bring new ideas to the table. You will have the opportunity to work with a diverse range of clients and industries, gaining valuable experience and insights along the way. Our commitment to professional development means that you will have access to training and resources to help you grow in your career.

We believe in work-life balance and offer flexible working arrangements to accommodate your needs. Join us at Riveron and be part of a team that is dedicated to delivering exceptional results for our clients.