About Roblox
Empowering creators in a vibrant gaming universe
Key Highlights
- Over 200 million monthly active users globally
- More than $500 million paid to developers in 2022
- Headquartered in South San Mateo, CA
- $922.8 million raised in Series G funding
Roblox is an online gaming and entertainment platform headquartered in South San Mateo, CA, that connects over 200 million monthly active users. The platform empowers its community to create and monetize their own games, with over $500 million paid out to developers in 2022 alone. As a leader in the...
🎁 Benefits
Roblox offers competitive salaries, equity options, generous PTO policies, and a flexible remote work policy to support work-life balance. Employees a...
🌟 Culture
Roblox fosters a creator-centric culture, encouraging employees to innovate and collaborate while prioritizing user safety. The company values communi...
Overview
Roblox is hiring a Senior Product Support Manager to oversee the service delivery experience for product and feature teams. You'll focus on enhancing agent and user experiences across key user segments. This role requires extensive experience in product support management.
Job Description
Who you are
You have a strong background in product support management, with a proven track record of delivering exceptional customer experiences. Your experience spans across managing support operations and collaborating with product teams to enhance service delivery. You understand the importance of change management and have the ability to drive strategic initiatives that improve user satisfaction. You are adept at analyzing support metrics and using data to inform decision-making, ensuring that the support operations align with the overall goals of the organization.
You possess excellent communication skills, allowing you to effectively liaise between various teams, including engineering and product management. Your leadership style fosters collaboration and encourages team members to contribute their ideas and insights. You are passionate about creating a positive work environment and are committed to mentoring and developing your team.
What you'll do
As a Senior Product Support Manager at Roblox, you will own the end-to-end service delivery experience for the product and feature teams you support. You will work closely with cross-functional teams to ensure that customer service operations are efficient and effective. Your role will involve identifying areas for improvement in the support process and implementing strategies to enhance the overall customer experience. You will be responsible for managing support operations, ensuring that agents are equipped with the necessary tools and knowledge to assist users effectively.
You will analyze support metrics to identify trends and areas for improvement, using this data to inform your strategies. Collaborating with product teams, you will help shape the development of features that enhance user interactions and address common pain points. Your leadership will be crucial in driving initiatives that promote a culture of optimism and civility within the Roblox community.
What we offer
At Roblox, you will be part of a mission-driven organization that is dedicated to connecting a billion people through shared experiences. You will have the opportunity to work on unique technical challenges at scale, contributing to the future of entertainment and human interaction. We offer a collaborative work environment where your ideas are valued, and you can make a significant impact on the user experience. Join us in shaping the future of digital interactions and creating a safer, more civil online community.
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