Product Support Specialist • Mid-Level

Who you are

You have experience in customer support, ideally within a tech or gaming environment — you understand the importance of providing exceptional service to users and can handle escalations with ease. Your problem-solving skills are top-notch, allowing you to identify trends and improve processes effectively. You thrive in collaborative settings, working closely with various teams to ensure a seamless experience for users. You are passionate about creating safer and more civil shared experiences, aligning with Roblox's mission to connect people positively.

What you'll do

As a Product Support Specialist at Roblox, you will play a critical role in managing and resolving escalations that affect our users and platform. You will coordinate across multiple teams to ensure rapid response to incidents, minimizing the impact on customers and business operations. Your focus will be on product reliability and process improvement, where you will analyze trends and enhance support processes to better serve our global community. You will also contribute to the Trust and Safety Operations team, helping to shape the future of human interaction through innovative solutions.

What we offer

Roblox offers a dynamic work environment where you can grow your career while making a significant impact on the community. You will have the opportunity to work with a talented team dedicated to transforming customer experiences. We encourage you to apply even if your experience doesn't match every requirement, as we value diverse perspectives and backgrounds.