About Inspiren
Transforming senior living with technology and care
Key Highlights
- Serves over 300 senior living communities nationwide
- $20 million raised from AARP Innovation Labs and others
- Headquartered in San Francisco, CA
- Focus on integrating technology into existing care workflows
Inspiren is a leading provider of technology solutions for senior living, headquartered in San Francisco, CA. The company offers a comprehensive ecosystem that integrates compassionate care with advanced analytics, serving over 300 senior living communities across the U.S. Inspiren has raised $20 mi...
🎁 Benefits
Inspiren offers competitive salaries, equity options, generous PTO, and a flexible remote work policy to support work-life balance....
🌟 Culture
Inspiren fosters a culture that prioritizes compassionate care and technological advancement, encouraging employees to innovate while maintaining a re...
Skills & Technologies
Overview
Inspiren is hiring a Product Support Specialist to oversee support and data labeling services. You'll collaborate with various teams to ensure customer satisfaction and improve processes. This role requires experience in customer support, preferably in a technology-related industry.
Job Description
Who you are
You have proven experience in customer support or client-facing roles, ideally within a technology or software-related industry. Your familiarity with ticketing systems like Salesforce and Zendesk is highly desirable, and you possess a strong communication and customer-centric mindset. You thrive in collaborative environments and are adept at addressing customer needs effectively.
What you'll do
In this role, you will assist with the daily operations of data labeling services, prioritizing accuracy, efficiency, and adherence to quality standards. You will monitor and address incoming support tickets, escalating Level 1 issues to the engineering team as necessary. Collaboration is key, as you will work closely with Implementation, Clinical Success, Product Management, and Engineering teams to investigate, escalate, and resolve both internal and external issues. You will also drive necessary process improvements within the data labeling and ticketing workflows, ensuring that customer satisfaction remains a top priority.
What we offer
Inspiren provides a flexible work environment with opportunities for professional growth. You will be part of a mission-driven company that values compassionate care and technology, contributing to better outcomes in senior living. We encourage you to apply even if your experience doesn't match every requirement, as we believe in the potential of diverse backgrounds to enrich our team.
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